Gorgias AI Agent
Automate ecommerce support and shopper questions with a policy-aware AI agent connected to store data.
Ratings and score variables
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Quick facts
- Vendor
- Gorgias
- Pricing model
- —
- Plan pricing
- Gorgias helpdesk from $10/month; AI Agent costs extra per automated resolution (USD) Vendor source checked; not a hands-on review
- Free plan
- Not confirmed
- Free trial
- Not confirmed
- Last verified
- Not yet verified
About Gorgias AI Agent
Gorgias AI Agent is an ecommerce-focused conversational automation product within the Gorgias customer experience platform. It helps merchants answer shopper questions, retrieve order information, recommend products and handle supported post-purchase requests. Its support-agent and shopping-assistant roles can communicate through eligible email, chat, SMS and social channels using the brand’s knowledge, voice guidance and connected commerce systems. The agent is not a generic chatbot subscription that works without a store or helpdesk. Store onboarding, connected Shopify records, knowledge sources, action permissions and escalation rules influence the questions it can safely resolve. Some workflows such as order management are Shopify-specific. Chat uses customer authentication before providing personalized order details; SMS also requires the separately billed Gorgias SMS add-on. Staff can receive handed-over conversations when automation cannot complete the request. Buyers must distinguish two bills: Gorgias helpdesk is ticket-volume priced, and AI Agent charges for qualified automated interactions on top. Vendor documentation describes outcome-based AI charges and published examples of per-resolution pricing; the exact monthly total depends on volumes and billing terms, not the headline $10 Starter helpdesk price. The product best fits established Shopify storefronts that can maintain product policies and track automation quality. It is less suitable for buyers seeking an off-the-shelf standalone chatbot or predictable seat-only fees.
Best for
Best for Shopify-first ecommerce stores with recurring product, delivery and returns questions and a support team able to manage AI knowledge, escalation rules and automated-action permissions. Poorer fit for a store needing a cheap standalone agent with no Gorgias subscription, Magento-only order automation, or very unpredictable ticket volume.
Gorgias AI Agent pros and cons
Pros
- One AI Agent spans post-purchase support and pre-purchase product guidance, reducing the need for separate bot stacks.
- Connected store context supports order-status and return/cancellation workflows where integrations permit.
- Answers can use help-center materials, on-brand guidance and supported AI skills rather than relying on a generic prompt.
- Human handoff paths and shopper authentication are described in official help documents.
- Outcome-oriented interaction charges are documented, and fully automated conversations may reduce human-ticket volume.
- G2 reviewers of the broader Gorgias platform praise Shopify integrations and consolidated inbox workflows.
Cons
- −AI Agent is not included in the $10 helpdesk headline; separate automated-resolution charges affect total spend.
- −High automated volumes, overages and optional SMS/Voice add-ons can create variable invoices.
- −Actions such as Shopify-specific order management are not uniformly available to every ecommerce platform.
- −Knowledge setup, policy rules, authentication and escalation conditions require ongoing supervision to avoid unsuitable replies.
- −Reviews at G2/Capterra rate the whole Gorgias platform, not an isolated AI Agent subscription, limiting product-specific conclusions.
- −Some platform reviewers report AI-response issues and integration/configuration learning curves.
Features
Platforms
Integrations
Pricing — vendor source checked
Pricing at a glance
USD $10/month Starter plan from official Gorgias May 2026 plan article. Includes 50 billable helpdesk tickets; 3 agent seats. Does NOT include unlimited AI Agent outcomes. AI Agent billed separately. Actual checkout may vary.
Official vendor plan article quotes $60 USD/month for 300 billable tickets. AI Agent actions and resolved interactions billed separately; SMS/Voice may cost extra.
Official May 2026 article quotes $360 USD/month for 2,000 billable helpdesk tickets; do not confuse this with total AI Agent subscription cost.
Official vendor article quotes $900 USD/month for 5,000 billable helpdesk tickets. Verify volume and total invoice at checkout.
Separate outcome-based pricing charged per AI-resolved interaction; official May 2026 guide describes around USD $0.90 per resolved conversation on many annual plans, $1 on monthly plans/Starter, with overages. These are PER INTERACTION rates, not monthly subscription values, so numeric monthly/annual price fields remain null. Another official plan guide discusses a $250 monthly entry amount; request current signed-in checkout before combining numbers.
Custom enterprise allocation, implementation, volume discounts and AI Agent limits determined by direct vendor quote.
Official pricing / availability source · Checked 27 October 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: Not yet verified. Check the vendor's site for current pricing.